Privacy Policy

1) What this policy covers

This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, request services, communicate with us, or receive messages from us (including SMS/text messages).

2) Information we collect

We may collect:

A. Information you provide

• Name, company name, email, phone number

• Property address(es) and service details you submit

• Photos, notes, access instructions, gate codes (if provided)

• Billing information (handled by our payment providers; we do not store full card numbers)

B. Information collected automatically

• IP address, browser/device type, pages viewed, referring/exit pages

• Cookies and similar tracking technologies (see Section 8)

C. Communications

• Emails, calls, and text messages with us (including timestamps and message content)

3) How we use your information

We use your information to:

• Provide estimates, schedule service, dispatch technicians, and complete work orders

• Send appointment reminders, arrival/ETA updates, work order/estimate approvals, and invoice/payment notifications

• Respond to questions and provide customer support

• Improve our services, website, and operations

• Prevent fraud, protect our rights, and comply with legal obligations

4) Text messages (SMS) and consent

If you provide your phone number and opt in, you agree we may send you service-related texts (e.g., scheduling, arrival updates, work order/estimate approvals, invoicing).

• Message frequency varies

• Msg & data rates may apply

• Reply STOP to opt out at any time

• Reply HELP for help

• Opting out of texts may limit our ability to provide real-time updates

Non-sharing Clause:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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5) How we share information

We may share information with:

• Service providers we use to run our business (CRM, scheduling, phone/SMS, email, payment processing, analytics)

• Contractors/subcontractors involved in performing work (only what they need to complete the job)

• Legal/required disclosures if required by law, court order, or to protect rights/safety

• Business transfers if we are involved in a merger, acquisition, or asset sale

We do not sell your personal information.

6) Data security

We take reasonable measures to protect your information. No method of transmission or storage is 100% secure, so we can’t guarantee absolute security.

7) Data retention

We keep information as long as needed to provide services, maintain business records, comply with legal requirements, resolve disputes, and enforce agreements.

8) Cookies and analytics

We may use cookies and similar tools to operate the site and understand usage. You can adjust cookie settings in your browser. Disabling cookies may affect site functionality.

9) Your choices

You can:

• Request access, correction, or deletion of certain information (subject to legal/recordkeeping limits)

• Opt out of marketing emails using the unsubscribe link (if applicable)

• Opt out of SMS by replying STOP

10) Children’s privacy

Our services are not directed to children under 13, and we do not knowingly collect data from them.

11) Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

12) Contact us

Lignum Space Innovations LLC
Email: info@lignumspace.com
Phone: 321-392-3189
Address: 200 E Robinson Street, Ste 1120, Orlando, FL, 32801